Cancel or change your Percify plan

Cancel your Percify subscription from Plan & Billing, then Manage billing. You keep your plan until the paid period ends, and you aren’t charged again.

To cancel Percify, open your profile, go to Plan & Billing, click Manage billing and cancel in the Stripe billing portal. You keep your plan until the end of the period you’ve paid for, and then it ends. To switch to a different paid plan, use Upgrade plan on the same screen.

How do I cancel my subscription?

On a computer

1. Open Plan & Billing

   Go to app.percify.io/home/profile and select the Plan & Billing tab.

2. Click Manage billing

   This opens your Stripe billing portal.

3. Cancel the subscription

   Choose to cancel your subscription and confirm. Stripe may ask why you’re leaving. Answering is optional.

On a phone

1. Open My Profile

   In the app, open your account menu at the top of the screen and tap My Profile.

2. Tap Subscription, then Manage

   This opens your Stripe billing portal.

3. Cancel the subscription

   Choose to cancel your subscription and confirm.

You can also go straight to the billing portal at app.percify.io/billing while signed in.

What happens after I cancel?

• Nothing changes right away. Cancellation takes effect at the end of your current billing period. You keep your plan until then, and you aren’t charged again.
• There’s no partial refund for the rest of the period. See Refunds and failed generations.
• When the period ends, your paid plan ends and stops adding credits. Your account stays open. Percify emails you with the subject Your Percify subscription has been cancelled.
• Unused credits: Percify’s Terms of Service say unused credits don’t roll over unless your plan says otherwise.

How do I upgrade or downgrade?

On a computer, go to Plan & Billing, click Upgrade plan and pick the plan you want. Before anything changes, a confirmation screen shows what will happen:

Change	When it happens	What you pay
Upgrade to a higher plan, or monthly to yearly on the same plan	Right away	The prorated difference for the rest of the current billing period, charged today. Then the new plan’s usual price.
Downgrade to a lower plan, or yearly to monthly on the same plan	At the end of the current period	Nothing today. You keep your current plan until the period ends.

Click Upgrade now or Confirm switch to apply it.

If your bank needs to confirm the payment, you’ll be asked to approve it before the upgrade goes through. If the change can’t be made in the app, the confirmation screen offers Open billing portal instead.

Change plans from a computer. The phone layout doesn’t have a plan-change screen, and the billing portal can’t switch plans. If you only have a phone, cancel in the portal and email [e-mail] about the plan you want, so you aren’t billed for two subscriptions.

FAQ

Can I cancel at any time?

Yes. The Terms of Service say you can cancel any time and keep access until the end of your billing period.

Can I pause my subscription?

No. Pausing isn’t available. You can cancel and subscribe again later.

Do I lose my videos when I cancel?

Cancelling only changes your plan. It doesn’t delete your account. To delete your account and its data, see Delete your Percify account.

Where do I update my card instead?

In the same billing portal: Plan & Billing, then Manage billing.

Related

Plans and pricing

What each plan costs, monthly or yearly.

Refunds and failed generations

The refund policy for subscriptions and credits.

Delete your account

Remove your account and data.

Payment declined

What to do when a payment doesn’t go through.