> ## Documentation Index
> Fetch the complete documentation index at: https://docs.percify.io/llms.txt
> Use this file to discover all available pages before exploring further.
# Refunds and failed generations on Percify
> When a Percify generation fails, most features put the credits back automatically. Subscription fees aren't refundable unless the law requires it.
When a Percify generation fails, most features return its credits to your balance automatically, so you aren't charged for a result you didn't get. Payments for plans and credit packs are a separate matter. Percify's [Terms of Service](https://percify.io/terms) say fees are non-refundable except where the law requires otherwise.
## Do I get my credits back if a generation fails?
Yes, for most features. The credits come back as soon as Percify marks the job as failed, and you don't need to ask.
| Feature | When credits come back |
| ---------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Images and avatars, including chat generations | The generation fails |
| Playground runs | The run fails, can't be submitted, or times out |
| Replicate a short | The video analysis fails. If a run fails partway, you also get back the credits for clips it already made, and the error says "credits for the generated clips were refunded". |
| Podcast Studio | The podcast fails or never starts |
| Talking video from a photo | The job fails before rendering starts |
| Brand DNA analysis | The analysis fails or times out |
| Market scan | The scan fails, is interrupted, or finds nothing |
| Basketball highlights and captions | The job fails or doesn't start |
If a job was refused because you didn't have enough credits, nothing was taken in the first place. See [How Percify credits work](/percify/credits).
### What if my credits didn't come back?
Email **[support@percify.io](mailto:support@percify.io)** and include:
* the email address on your Percify account
* which feature you used, and roughly when
* the error message you saw, if there was one
This also applies to a talking video that failed after rendering started.
## Can I get a refund for my subscription or a credit pack?
Section 6 of the [Terms of Service](https://percify.io/terms) says: "All fees are non-refundable except as required by law."
A few things follow from that:
* **Cancelling doesn't refund the current period.** You keep your plan until the period you paid for ends, and you aren't charged again. See [Cancel or change your plan](/billing/cancel-subscription).
* **Downgrades aren't refunded either.** A move to a cheaper plan starts when your current period ends, so you get what you already paid for.
* **Upgrades charge only the difference.** Moving to a higher plan charges the prorated difference for the rest of the period, not the full new price.
If you believe you were charged by mistake, for example twice for the same thing, email [support@percify.io](mailto:support@percify.io) with the date and amount of the charge.
## FAQ
No. Credits come back automatically when a job fails or can't run, not when a finished result isn't what you wanted. To keep costs low while you experiment, try a lower quality setting or a shorter length first. The cost is shown before you generate.
Straight back into your credit balance, which you can see under **Plan & Billing** in your profile.
## Related
Common reasons a job fails, and what to try.
What each action costs.
What happens when a plan ends.
Plans, credit packs and payment methods.